When you think about the typical intern experience, you probably think of a recent graduate making countless cups of coffee, being sent out on impossible errands and tasked with projects they’re not at all qualified for. Not at EmailOctopus! Working at such a dynamic and fast-growing digital start-up gives an intern the chance to truly understand what goes on to make a business tick, grow and thrive, particularly in such a busy market. All whilst given excellent guidance from a friendly team. Nothing to do…Continue Reading “Life as an Intern at EmailOctopus”

I rehearse my opening line one more time for good measure. Wiping away a bead of nervous sweat, I open the office door and walk in for my interview. Just like that, I forget everything I needed and wanted to say. Perhaps the most adorable dog – Alfie – jumps at me, wraps his paws around my leg, and I stand there, overwhelmed. I think this particular moment in time nicely foreshadowed, and now perfectly encapsulates, my entire experience at EmailOctopus: nothing was as it…Continue Reading “On Interning at EmailOctopus”

Last month, my wife and I moved from London to Vancouver. It was a great opportunity for us: to see new places, meet new people and take a break from our hectic London commutes. But for me, it meant saying a reluctant goodbye to the EmailOctopus office and our small but mighty team in the UK. With the team now split across London and Manchester in the UK, and Vancouver in Canada, we’d be going months without seeing each other. I’m a huge advocate for…Continue Reading “5 things we learned at EmailOctopus by going remote”

This blog post was written by Hamzah Tabani. Hamzah joined the EmailOctopus team on a paid internship from Queen Mary University London during his summer break. Ten weeks can fly by in no time if you’re not careful. Working in the dynamic start-up world leaves no room for slacking off, even for an intern. That’s why my internship at EmailOctopus was organised to allow me to lend a hand to numerous business activities. My experience included taking part in business decisions, writing a number of…Continue Reading “My experience as an Intern at EmailOctopus”

When we wrote the first line of code, 4 years ago, for what would be EmailOctopus, we didn’t expect to be where we are today with thousands of customers having sent over 1.6bn emails. Unlike traditional businesses, web startups often don’t build a business plan or invite the mayor to cut the red tape at a grand unveiling. They grow and iterate — often without defining who they are as a brand, where they’d like to be or why they’re even in business. At EmailOctopus, we had an…Continue Reading “How we define EmailOctopus as a brand”

EmailOctopus, like most SaaS businesses, answer hundreds of questions from our customers a week. Occasionally those questions are frustrating or confusing but those customers are incredibly important to the business and we put them at the forefront of what we do. One way in which we help improve satisfaction and help retain users is by making the support process as streamlined as possible. The support process begins the moment a customer has a question and it’s our aim to resolve that questions as quickly as possible. The first thing…Continue Reading “Taking care of our customers at EmailOctopus”

Over the past year at EmailOctopus we’ve blogged about our successes; from sending 1 billion emails through to our launches on Product Hunt. Inevitably, though, all startups and small businesses go through tougher times. Times where acquisition slows down and you have a period of slower growth, or even worse, a contraction in revenue or customers. In the past year, since we went full-time with the business, we’ve had our share of bad weeks and a couple of bad months in there too. Very few businesses don’t have a tough…Continue Reading “How do you deal with a bad month in SaaS?”

We’ve been busy surveying some of the hottest software companies out there, asking them what their biggest email marketing tips and tricks are. We were eager to know the things they have learnt through years of experimentation, research and trial and error and they didn’t disappoint us with their responses! Below we’ve broken down what each of the companies do and what their major pieces of email marketing advice are. There’s a gold mine of advice below so be sure to read to the end!…Continue Reading “We asked 9 SaaS companies for their best tips on email marketing, here’s what they said”

The story and lessons behind sustainably scaling EmailOctopus Last month we hit a significant milestone in the journey of our email marketing platform, EmailOctopus. Over the past couple of years we’ve hit a number of milestones; hundreds of customers, thousands of users and hundreds of thousands in revenue. But 1,000,000,000 emails, despite being very much a vanity metric, feels like our most significant milestone yet. We’re super proud of the difficult work, much of it complex and technical, in acquiring, keeping and servicing our users. We’ve…Continue Reading “The road to one billion emails”

A couple of months ago, as we worked on adding templates to EmailOctopus, we discussed open-sourcing the work that our team had produced. A recent launch of paid email templates on Product Hunt had attracted significant interest and upvotes, so we believed there was a big opportunity for a series of free email templates. This formed the basis of a major lead generation campaign, with the aim to improve the profile and awareness of our email marketing platform. Two weeks later we launched those templates on Product Hunt. The totally free templates – as well…Continue Reading “The secrets behind a successful Product Hunt launch”