Startup Journey Uncategorized Designing Customer Success in a SaaS: EmailOctopus case study If you’re part of a SaaS Customer Success team for a product like EmailOctopus, you may need to wear many hats: you’re a support agent, moderator, deliverability specialist, marketing pro, educator and customer success specialist. When I plan my work week, I often think how handy it would be to have an octopus’s body – […] Written by Magdalena Ochnio September 4, 2024September 4, 2024
Customer Case Studies Birdsong – an ethical brand on a mission to make an impact Birdsong is a certified B Corp company that focuses on sustainability and circularity. B Corps are companies working towards sustainability and using business as a force for good. Though Birdsong started as a sustainable fashion brand, it has now expanded into other areas in an effort to reduce the environmental impact of consumer goods. The […] Written by Magdalena Ochnio August 29, 2024August 29, 2024
