Startup Journey Uncategorized Designing Customer Success in a SaaS: EmailOctopus case study If you’re part of a SaaS Customer Success team for a product like EmailOctopus, you may need to wear many hats: you’re a support agent, moderator, deliverability specialist, marketing pro, educator and customer success specialist. When I plan my work week, I often think how handy it would be to have an octopus’s body – […] Written by Magdalena Ochnio September 4, 2024September 4, 2024
